Privacy Policy

Learn how Chats LLM collects and uses your data

Last Updated

January 25, 2026

Introduction

Chats LLM ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service. By accessing or using Chats LLM, you agree to the terms of this privacy policy.

Data We Collect

We collect information to provide, maintain, and improve our services. This includes:

  • Account information: Email address, username, and authentication credentials for account creation and verification
  • Usage data: Messages sent, AI models used, conversation history, feature usage, and interaction patterns
  • Technical data: Anonymized IP address, device type, browser type, operating system, and screen resolution
  • Payment information: Billing details processed securely through Stripe (we do not store full credit card numbers)
  • Content data: Documents uploaded for RAG features, system prompts, and any files created in Full-Stack Mode

How We Use Your Data

We use the collected information for the following purposes:

  • To provide and maintain our AI chat services and features
  • To improve, personalize, and expand our services based on usage patterns
  • To communicate with you about updates, security alerts, and support requests
  • To detect, prevent, and address technical issues and security threats
  • To process payments and manage subscriptions

Third-Party Services

We work with trusted third-party providers to deliver our services. These providers have their own privacy policies:

AI Model Providers

Your messages are sent to AI providers (OpenAI, Anthropic, Google, OpenRouter, and others) to generate responses. Each provider handles data according to their own privacy policies. Free tier models may use your conversations for training purposes, while premium models typically offer enhanced privacy.

Payment Processing (Stripe)

Payment transactions are processed securely by Stripe. We do not store your full credit card information. See Stripe's privacy policy for details on how they handle your payment data.

Analytics Services

We use Google Analytics and other analytics tools to understand how users interact with our platform.

Data Retention Policy

We retain your data for as long as necessary to provide our services:

  • Account data: Retained while your account is active and for 30 days after deletion request
  • Chat history: Stored in your account until you delete it or close your account
  • Analytics data: Aggregated and anonymized after 26 months
  • Backup data: Retained for up to 90 days for disaster recovery purposes

Security Measures

We implement robust security measures to protect your data:

  • Encryption: All data in transit uses TLS 1.3 encryption; sensitive data at rest is encrypted
  • Authentication: Secure authentication with NextAuth, session management, and JWT tokens
  • Access control: Strict access controls and role-based permissions for our team
  • Monitoring: Continuous security monitoring and automated threat detection
  • Regular audits: Periodic security reviews and vulnerability assessments

GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

  • We process your data based on legitimate interests, contract performance, and your consent where required
  • You can contact our Data Protection Officer at dpo@chats-llm.com
  • You have the right to lodge a complaint with your local supervisory authority
  • Data transfers outside the EEA are protected by appropriate safeguards

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

  • Purpose: To analyze user behavior and improve our service
  • Data collected: Anonymized IP address, pages visited, time spent, events (sign-ups, messages, model selections)
  • IP addresses are anonymized before storage

For more information, see Google Privacy Policy and Google Terms of Service

Cookies and Tracking

We use cookies and similar technologies for the following purposes:

  • Essential cookies: Required for authentication, security, and basic functionality
  • Functional cookies: Remember your preferences, settings, and selected language
  • Analytics cookies: Help us understand how you use our platform
  • Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

By continuing to use our service, you consent to our use of cookies in accordance with this privacy policy.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate or incomplete information
  • Deletion: Request deletion of your account and associated data (right to be forgotten)
  • Objection: Opt out of analytics tracking and marketing communications
  • Portability: Receive your data in a machine-readable format
  • Restriction: Request limitation of processing in certain circumstances

Children's Privacy

Our service is not intended for users under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

Policy Updates

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at contact@chats-llm.com